Mobile / Sports
If something stopped you mid-session — a deposit question, a login issue, a game that wouldn't load — this is where okvlk gives you a straight answer. Every question below came from a real account holder, and every answer points back to a step you can take right now.
This FAQ section handles the questions that come up most often after you open an account: how deposits work through Nagad or Bank Transfer, why a login session might not carry over between your browser and mobile, how to check your wallet balance before starting a game, and what to do if a page does not load as expected on your phone.
These figures reflect what is built into the platform and visible the moment you open your account on any device. They are not marketing estimates — they are the categories, routes and language settings that are already configured and waiting when you log in. Whether you are on a mid-range Android or a newer device, these structural features remain constant across your sessions.
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The questions below cover the most common account and payment situations. When your question is more specific — an unrecognised charge, a session that ended unexpectedly, a Nagad transfer that is not showing in your wallet — these are the routes that connect you to the support team directly.
Open the chat icon from inside your signed-in account. The chat window stays open while you navigate, so you can describe your issue with your wallet or game screen still visible behind it. Available from within the account area.
Send your question to the support address shown on the Contact page. Include your registered mobile number and, if the issue is a payment, the Nagad or Bank Transfer reference from your transaction record. This route is best for account verification queries.
The Help Centre is linked from the footer of every page and from the account menu. It organises answers by topic — payments, account access, game issues — so you can scan the relevant section without opening a chat if the answer is already published there.
An FAQ that gives you outdated or vague answers wastes your time and sends you in circles. We review each answer when a process changes — payment flow updates, new account steps, game access changes — so what you read here matches what you actually see in your account.
Each FAQ answer points to a specific field, screen or route inside your account — not a general direction. When the answer says check your wallet, it means the wallet row visible on your account home, not a vague account area.
Any FAQ answer about deposits or withdrawals names the actual payment method — Nagad or Bank Transfer — and describes the step as it appears in the cashier. We do not describe a payment flow we have not configured.
We do not publish deposit or withdrawal times we cannot verify for every account situation. Instead, answers tell you where to find the current status: your transaction history in the wallet section shows the live record.
Where an answer depends on your account status or your eligible region, we say so directly. Access to specific features and games depends on local law and your eligible region — the FAQ does not override that.
A common source of confusion is why the account behaves slightly differently on mobile browser versus a saved shortcut, or why a game session does not carry over when you switch devices. This comparison section explains what stays consistent and what depends on how you access the platform, so you can navigate back to a known state without needing to contact support.
Your Nagad or Bank Transfer deposit updates your wallet balance across all devices as soon as it is confirmed. Opening the account on a different phone shows the same balance — it lives in your account, not on the device.
A live game session — a hand of Andar Bahar Live Table or a round of Crash ShockWave — does not transfer mid-round if you switch devices. Complete or exit the round first, then continue from any device.
Your login session on mobile browser may expire after inactivity. Use the email login route to return quickly — enter your credentials, confirm, and your account home reloads with your wallet and game history intact.
Every Nagad transfer and Bank Transfer deposit is recorded in your transaction history regardless of which device you used. The history is the same view on mobile and desktop — find it in the wallet section of your account.
Four elements of the platform come up most consistently when account holders contact support — not because they are broken, but because they are the points where the experience matters most. Understanding how each one works saves you a support contact and keeps you in the session rather than stepping out of it to ask a question.
The account home is built for a phone screen. The wallet chip, game lobby link and transaction history are all reachable from the first scroll. You do not need to navigate deep menus to find your balance or start a game.
Games from and are organised by category in the lobby. Slots, live casino tables and crash games are in separate rows — swipe horizontally to browse each category without leaving the lobby view.
Live Cricket Odds and Football Goalrush are available in the sportsbook section of your account. Cricket is the category our Bangladesh account holders navigate to most often, particularly during BPL and international series — it is in the sportsbook tab, not the casino lobby.
Every deposit and withdrawal — whether through Nagad or Bank Transfer — is logged with a timestamp and reference in your transaction history. If a payment is not showing where you expect it, the history record is the first place to check before contacting support.
These are the questions account holders ask most often. Each answer is specific to how the platform works — the payment rails we have configured, the device behaviour you will actually see, and the account steps you can take right now.
Open the cashier from your account home and select Nagad from the payment options. The cashier shows the transfer number and the exact amount to send.
Bank Transfer is a configured deposit method. In the cashier, select Bank Transfer to see the account details and the reference code you must include with your transfer. That reference is how we match your bank payment to your okvlk account. Do not send without the reference — an unmatched transfer takes longer to process and requires a support query to resolve.
Mobile browser sessions expire after a period of inactivity — this is standard browser behaviour, not a platform fault. Use the email login route: enter your registered email, complete the confirmation step shown on screen, and your account home reloads with your wallet and game history
Open the transaction history in your wallet section — this shows every Nagad and Bank Transfer deposit with a timestamp and status. If the entry is there but shows as pending, the transfer is still being matched.
Your account balance and transaction history are the same on any device. However, an active game round — such as a Crash ShockWave round or a hand at Andar Bahar Live Table — does not transfer mid-round. Exit or complete the round on your current device before switching. Log in fresh on the other device and your wallet state will be current.
Live Cricket Odds and Football Goalrush are in the sportsbook tab of your account — separate from the casino lobby. From your account home, tap the sportsbook navigation item. Cricket markets, including BPL and international series fixtures, are listed under the cricket category when events are scheduled. Availability depends on your eligible region and local law.
The lobby organises games by category and studio filter. From the casino lobby, use the studio or provider filter to view titles from PG Soft, Spadegaming, Microgaming, Pragmatic Play, PlayStar or CQ9 separately. RTP information is shown only where the individual game or studio exposes it — not all titles display this figure, and we do not publish figures the provider has not verified.