These terms set out the rules that apply when you open and use an okvlk account, make transactions through Nagad or Bank Transfer, and access any part of the platform. Whether you are reading this before joining or reviewing your rights as an existing account holder, this is where we keep it plain and direct. Access and eligibility depend on your local law and the eligible regions we serve.
Account access rules
Nagad & Bank Transfer transactions
Your rights & our obligations
Eligibility by local law
POLICY FOUNDATION
How These Terms Apply to You
When you create an okvlk account, you are agreeing to the terms set out on this page. They apply every time you log in, deposit funds, place activity on the platform, or contact our support team. We update these terms when our operating conditions change, and the version shown here is the current one. If a material change is made, we will notify you before the updated terms come into effect — either through a notice in your account area or via the contact details you have registered with us. We do not apply these terms retroactively to completed transactions already settled in your account wallet. Local payment context matters here: transactions you complete through Nagad or Bank Transfer are still governed by these terms once the funds arrive in your okvlk wallet, even though the transfer itself is processed outside our platform. If any clause conflicts with the law in your eligible region, the locally applicable rule takes precedence. Nothing in these terms creates a contractual right to access the platform in a jurisdiction where such access is not permitted under local law.
Nagad
Bank Transfer
Account wallet
Eligible regions
WHAT IS COVERED
Scope of These Terms on okvlk
These terms draw a clear line between what they govern and what falls outside them. Knowing where the boundary sits helps you understand your rights and where to direct any question that falls outside this policy.
Account Access
All activity performed under your registered login — including deposits, withdrawals, game participation and account setting changes — falls within these terms. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.
Transactions
Funds you move into your okvlk wallet via Nagad or Bank Transfer, and any withdrawals back to those channels, are governed here once they reach or leave the wallet. The processing steps handled by your bank or Nagad follow their own separate terms.
Site Content
Games, promotional notices, lobby pages and published support articles on this platform are covered by these terms. We keep content accurate, but availability of specific titles or categories can change without advance notice depending on provider schedules.
Third-Party Services
External websites you reach through any link on okvlk, your mobile network or device operating system, and payment services operated by third parties are not covered by these terms. We are not liable for how those services handle your data or funds.
YOUR ACCOUNT CHOICES
Practical Steps Available Under This Policy
You have concrete actions available to you under these terms. Transaction records for every deposit and withdrawal — including those made through Nagad and Bank Transfer — are visible in your account history. Check that section first when you have a question about a specific amount or date. If any detail in your registered profile is incorrect, you can update it through the account settings page. Name changes and identity document corrections may require you to submit supporting material, and we will tell you exactly what is needed when you raise the request. You can also raise a question about how these terms apply to your account at any time through the published support routes listed on this page. We aim to respond through the same channel you used to contact us. If you decide you no longer want to hold an account, you can make a closure request through support — we will confirm the steps and settle any remaining wallet balance through your registered payment method before closing.
Review Your Records
Transaction history inside your account shows every Nagad deposit, Bank Transfer and withdrawal with its date and amount. Open the history tab to cross-check any entry you are not sure about.
Correct Account Details
Minor profile edits — contact number, email address — can be updated directly in account settings. For identity document corrections, contact support and we will outline exactly what to submit.
Raise a Policy Question
If something in these terms is unclear, reach out through our published support routes. Describe the specific clause or account action you are asking about and we will give you a direct written response.
Request Account Closure
Submit a closure request through support when you want to close your account. We settle your remaining wallet balance to your registered payment channel and confirm the closure in writing once it is done.
REACH OUR TEAM
Contact Paths for Terms Questions
If you need to raise a question about these terms, dispute a transaction record, or request a change to your account details, the routes below are the published ways to reach us. Use the channel that works on your device — all three are accessible from your phone without needing to switch to a desktop browser.
Live Chat
Open the chat widget from any page on the platform while you are logged in. Describe your terms question or account issue and a team member will respond through the same chat session.
Email Support
Write to our support address listed in the contact section of your account area. Include your registered account ID and a brief description of which part of these terms your question relates to.
In-App Account Help
The help section inside your account area contains published answers to the most common terms and transaction questions. Check there first — it is updated whenever these terms change and is quicker than waiting for a reply.
HOW WE HANDLE THIS
Our Approach to Policy and Account Security
These terms reflect how we actually run the platform — not a generic document copied from elsewhere. Below are the specific areas where our handling directly affects your account, your transaction records, and the integrity of the terms you agreed to.
Account Data Handling
We hold the information you registered with us to operate your account and process transactions through Nagad or Bank Transfer. We do not sell your personal details to third parties. Retention periods follow the requirements of the eligible regions we operate in.
Cookies and Session Data
We use session cookies to keep your account active as you move between pages on mobile or desktop. Persistent cookies help us remember your login state so you return to the lobby without re-entering credentials every time.
Who to Contact for Changes
If you believe any data we hold about you is inaccurate, or you want to understand what we store, raise it through live chat or email support with your account ID. We will confirm what records we hold and correct errors with your documentation.
Terms Update Process
When we update these terms, the revised version is published here with the effective date. We notify active account holders before the change takes effect. Continuing to use your account after that date means you accept the updated terms.
TERMS QUESTIONS ANSWERED
Common Questions About These Terms
These are the questions account holders ask most often about how these terms work in practice. If your question is not here, use live chat or email support and reference the specific clause you are asking about.
Do these terms apply to transactions made through Nagad?
Yes. Once funds from a Nagad transfer arrive in your okvlk wallet, all activity with those funds is governed by these terms. The steps Nagad itself takes to process your transfer follow Nagad's own terms, which are separate from ours.
Can I use the platform if I am in Bangladesh?
Access depends on whether your use is permitted under the laws of your location and the eligible regions we serve. These terms do not create a right to access the platform in any region where doing so is not lawful. Check your local law before proceeding.
How do I dispute a transaction that does not match my wallet record?
Open your account transaction history first — it shows the date, method and amount for every entry. If a record still looks wrong after checking, contact support through live chat or email and include your account ID and the transaction date you are querying.
What happens to my account details if I request closure?
When you submit a closure request, we settle any remaining wallet balance to your registered payment method, then close the account. We retain records for the period required under applicable rules for the eligible region, then delete or anonymise them.
How will I know if these terms have been updated?
We publish the updated version here with a clear effective date and send a notice to your registered contact before the change applies. If you continue using your account after that date, you are accepting the new version of the terms.
Can I request a copy of the data okvlk holds about me?
Yes. Contact us through live chat or email support with your account ID and a written request. We will confirm what personal data we hold for your account and provide it in a readable format, in line with the rules of the eligible region.
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