Mobile / Sports
okvlk operates under a defined set of terms that govern how your account, transactions, and access to our platform work. Whether you joined via Nagad, Bank Transfer, or another supported route, these terms apply to every session — and your access depends on the laws and eligible regions where you are located.
These terms set out the relationship between you and okvlk when you access our platform, make deposits, or use any part of our service. Access to okvlk is subject to the laws of your local jurisdiction — if online gaming or wagering is restricted or prohibited where you are, these terms do not override that restriction. You are responsible for checking whether access is lawful in your region before using the platform. Our terms cover account registration, wallet activity including Nagad and Bank Transfer transactions, game access, and any communications between you and our support team. We may update these terms when required, and continued use of the platform after an update means you accept the revised version. If any section of these terms conflicts with local law in your region, that local law takes precedence. We do not make representations about the legality of access in every jurisdiction — that determination rests with you. For questions about how a specific term applies to your account, reach our support team through the contact routes listed on this page.
Nagad wallet transactions are covered under our payment terms. Records of each transaction are visible in your account wallet history.
Bank Transfer deposits and withdrawals follow the same account terms. Verification steps are shown in your account at the time of the transaction.
Your account wallet balance is governed by these terms. Any dispute about a wallet entry should be raised with support using your transaction reference.
Access and eligibility depend on your local law and the eligible regions we serve. We do not confirm legality for every location — check your local rules before proceeding.
Our legal terms apply specifically to the okvlk platform and the services we directly operate. They do not extend to third-party services, external payment processors, or any site you reach by following a link away from okvlk. Understanding the boundary of this policy helps you know where to direct questions and what protections apply to each part of your experience.
Login, session management, and account security fall within this policy. Steps for recovering access or updating your details are governed here and shown in your account settings.
Deposits and withdrawals processed through okvlk — including Nagad and Bank Transfer — are covered. Transaction records in your wallet history are the reference point for any query.
Game content, lobby access, and platform features operated by okvlk are within scope. Game titles from our studios are available subject to your region and account status.
External payment networks, device software, and any service not directly operated by okvlk are outside this policy. Their own terms apply independently of ours.
You have practical options for managing how your information is held and how your account operates. Your wallet history — including every Nagad and Bank Transfer entry — is accessible from the account section on your phone or browser at any time. If a record looks incorrect, you can raise it directly with our support team using the transaction reference shown in your history. Account details such as your contact information can be updated through the account settings page; follow the fields and verification steps shown there. If you have a question about how a specific policy clause applies to your situation, our support team can clarify it. We do not require you to submit a formal request to review your own transaction records — they are visible in your account as standard. For anything beyond what the account section covers, the contact routes on this page are the right path.
Open the wallet section in your account to see a full history of deposits and withdrawals. Each entry carries a reference you can use when contacting support.
information can be updated from the settings page. Follow the verification steps shown there to confirm any change.
If a term is unclear or you want to know how it applies to your account, contact our support team with your account reference and the specific question.
For anything not resolved through the account section, reach us through the contact routes listed on this page. Keep your transaction reference ready to speed up the response.
If you have a question about these terms, your account rights, or a specific transaction, use the contact routes below. Have your account reference or transaction ID ready — it helps us locate the relevant record quickly and give you a direct answer.
Open the chat widget from any page on okvlk to reach our support team directly. Use this for account queries, policy questions, or transaction follow-ups.
Send your policy or account question to our support email address listed in the contact section of your account. Include your account reference for a faster response.
The help section inside your account covers common policy questions and account steps. Check there first — many queries about wallet records and access are answered without needing to contact us.
We collect only the information needed to operate your account, process transactions, and respond to support requests. Your account data — including wallet records for Nagad and Bank Transfer activity — is retained for as long as your account is active and for the period required by applicable rules after closure. Cookies on okvlk are used to keep your session active and to remember your preferences across visits; you can manage cookie settings through your browser. We do not sell your personal information to third parties. If you want to know what data we hold, correct it, or ask us to remove it, contact our support team with your account reference.
Account and transaction records are kept for the period required by applicable rules. After account closure, data is retained only as long as legally necessary, then removed.
We use cookies to maintain your session and remember your settings. Manage or clear them through your browser settings at any time without affecting your account balance.
Access to your account is protected by your login credentials. If you suspect unauthorised access, change your password immediately and contact support with your account reference.
To review, correct, or request removal of your personal data, contact our support team. Include your account reference so we can locate your records and respond directly.
These are the questions we hear most often about our terms, account rights, and data handling. If your question is not here, reach us through the contact routes listed above.
Access and eligibility depend on your local law and the eligible regions we serve. If online gaming is restricted where you are located, our terms do not override that. Check your local rules before using the platform — we cannot confirm legality for every location.
Your full wallet history — including every Nagad and Bank Transfer entry — is in the account section. Each transaction has a reference number. Use that reference when contacting support about a specific entry.
Open account settings from your phone or browser and follow the fields shown there. Some changes require a verification step — the instructions appear on screen as you go through the process.
We hold the information you provided at registration, your transaction history, and records of support contacts. To see exactly what we hold or to request a correction, contact our support team with your account reference.
Yes. Contact our support team with your account reference and a clear request. We will retain only what applicable rules require us to keep after account closure and remove the rest within the required period.
We will notify you when terms change. Continuing to use the platform after an update means you accept the revised version. If you do not agree, stop using the platform and contact support to discuss your account.